Internet Banking Login Password Requirements

To better increase security around PNG’s Internet Banking Login the password requirements for Internet Banking have been changed to include at least one upper case letter.

The Internet Banking login password requirements are now:

  • Be different from existing password.
  • Not contain your customer number.
  • Be at least eight (8) characters long but not more than fifteen (15) characters.
  • Contain at least one number (0-9), one upper case letter (A-Z) and one lower case letter (a-z).

This change in requirements will be effective immediately for new Internet Banking customers attempting to login for the first time.

For existing Internet Banking customers the change will take effect the NEXT time the customer attempts to change his/her password.

Contact BSP Customer Service Centre 24/7 on 320 1212 if you require further information or assistance.

Security Alert - Beware of hoax emails and scams

Bank South Pacific advises that hoax emails are in circulation. Although they may appear genuine, they are fraudulent and have not been sent by BSP. Do not click on, or follow any links contained in these emails.

BSP does not send emails informing you that your account will have limited access nor does it send emails requesting you to disclose confidential banking information. Should you receive an email you believe to be a hoax, please email it to BSP at If possible, avoid using the "forward" feature in your email program. Rather, send the hoax email as an attachment. You will receive a response from us confirming receipt of your email.

If you suspect you have received a hoax email:

  • Do not click on, follow any links or provide any information requested
  • Send the suspected hoax email as an attachment to
  • Ensure that your Virus and Spyware software is up to date
  • Delete the email immediately from your Inbox and Deleted Items folder
  • If you clicked on a link in the email, perform a full security scan of your computer (i.e. viruses, spyware and trojans)

Call BSP Customer Service Centre immediately for assistance or if you have any questions on 3201212 / 70301212 or +675 3057842 for overseas callers.

By logging in to BSP Online Personal Internet Banking you agree to the Electronic Banking Terms and Conditions and also the Personal Internet Banking Terms and Conditions set out by Bank of South Pacific Limited.
To view the Frequently Asked Questions and Answers about BSP Online Personal Internet Banking please click here.
To apply for BSP Online Personal Internet Banking simply download an Application form. Once downloaded, print and complete the form, and present it at any BSP branch.
These forms are in Portable Document Format (PDF). If you do not have the reader for this format, you can download Adobe Acrobat free of charge.
If you clicked on a link in the email, perform a full security scan of your computer (i.e. viruses, spyware and trojans) and contact BSP immediately.
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